Terms of Service
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These Terms of Service (“Terms”) govern your use of jerzon.shop and every order you place with Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US (“Jerzon”, “we”, “us”). By browsing the site or placing an order you agree to these Terms and to the policies they link to. Nothing here removes rights you have under consumer protection laws that cannot be waived. Questions go to support@jerzon.shop.
The rules before kickoff
- We print exactly what you type in the personalisation fields. No proof or mockup is sent before production.
- You can cancel or change an order within 24 hours of placing it by emailing us.
- Every item, personalised ones included, can be returned within 60 days with a free return label and no restocking fee.
- Refunds are issued within 7 days of us receiving the return, to the original payment method.
- We ship from the USA, free, to the United States, Canada, Australia and New Zealand only.
- We print original designs plus your own name and number. We cannot print team names, logos or trademarks.
- These Terms are governed by the law of Pennsylvania.
Who can use the store
You may use jerzon.shop to browse and buy team apparel for yourself, your friends or the adult amateur team you play on or run. You must be old enough to enter a binding contract where you live. If you open an account in My Account, keep your login details private and tell us promptly if you think someone else has used them. You are responsible for orders placed through your account.
Ordering for a roster
Captains and coaches often order for a whole team. When you do, you confirm that the players agreed to have their names printed and shared with us for that purpose, and that you are the contact we deal with for the order. We will answer questions about the order from the email address that placed it.
Products, sizes and what you see on screen
We describe each jersey, sock, short, hoodie and tee as clearly as we can, including the colourways and sizes available. Colours can look slightly different from screen to screen, and the live preview of your name and number is a guide to placement, drawn over a product photo. It is not a proof and not a guarantee of exact letter size or position on the finished garment.
Sizes and size pricing
Adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. 2XL and 3XL cost $2 more and 4XL and 5XL cost $4 more than the base price; the price shown in the cart already reflects the size you chose. Hockey socks come in Junior, Intermediate and Senior, and soccer socks in Junior and Senior. Our Size Guide explains how to compare with a shirt you already own and how each sport’s cut tends to fit. Choosing the size is your call, and a wrong size is covered by the 60-day return route.
Personalisation: what you type is what we print
The Custom Name & Number Hockey, Football, Baseball and Soccer Jerseys have built-in fields for Name on back (up to 12 characters, printed in capitals), Number (0-99) and Lettering colour (White, Hi-Vis Yellow or Black). The hockey jersey offers an optional “Repeat the number on both sleeves” tick box for $5, and the football and soccer jerseys an optional “Small chest number” tick box for $3. An add-on is charged only when its box is ticked.
Your responsibility for the text
Because no proof is sent, please check every cart line before paying. If you type KOWALSKY for a player who spells it KOWALSKI, that is what gets printed. Catch it within 24 hours of placing the order, email us, and we fix it before production. After that window the jersey is printed as ordered, and it can still go back under the 60-day returns policy. Numbers are printed exactly as entered, so 0 and 00 are two different numbers.
Text we will not print
You agree not to enter names, numbers or words that belong to someone else’s brand. That means no pro team or league names, no club crests, no logos, no trademarks, and no famous player’s name used to imitate a pro jersey. Your own name, a nickname, a teammate’s name with their agreement, and a number are fine. We may also refuse text that is offensive, threatening or unlawful. If an order contains text we cannot print, we contact you to change it or cancel that line with a full refund.
Prices, payment and taxes
Prices are shown in US dollars and can change at any time before you place your order. The price at checkout, including any size upcharge and ticked add-ons, is the price you pay. Shipping is free with no minimum. If a product is listed at an obvious pricing error, we will contact you and either correct the order with your agreement or cancel it with a full refund.
You pay using one of the methods shown at checkout, which are the methods available at that time; see Payment Methods. Jerzon does not collect sales tax, and prices are not stated to include tax. Import duties or taxes on orders to Canada, Australia or New Zealand depend on the destination country’s rules; if you have a question about a specific order, contact us and we will help.
How an order becomes a contract
Placing an order is an offer to buy. We accept it when we send the order confirmation email. We may decline or cancel an order, and refund any payment in full, if we suspect fraud, cannot verify the payment, cannot deliver to the address, or the order breaks these Terms, including the personalisation rules above.
| Topic | What applies | Where to read more |
|---|---|---|
| Cancel or change | Within 24 hours of placing the order, by email | Cancel or Change an Order |
| Processing | 1-3 business days before the order ships | Shipping & Delivery |
| Transit | 7-14 business days to the US, Canada, Australia and New Zealand | Shipping & Delivery |
| Shipping cost | Free, no minimum | Shipping & Delivery |
| Returns | 60 days, free return label, personalised items included, no restocking fee | Returns & Exchanges |
| Refunds | Within 7 days of receiving the return, to the original payment method | Refund Policy |
| Store credit | Available on request, never expires | Refund Policy |
Shipping, returns and refunds
Shipping
Orders ship from the USA to the United States, Canada, Australia and New Zealand, under our Shipping & Delivery policy. Delivery times are estimates. A parcel to Perth may use the full 14 business days in transit, so allow for that before a season opener. You can follow order status in My Account or on the Order Tracking page, or email us for an update. If something goes wrong in delivery, contact us and we will help.
Returns and refunds
You may return any item within 60 days under our Returns & Exchanges Policy, using the free return label we provide. Refunds are issued within 7 days of us receiving the return, to the original payment method, as set out in our Refund Policy. Store credit is available instead on request and never expires. Changes and cancellations within 24 hours are covered on Cancel or Change an Order.
Split shipments and several addresses
Each order ships to one address. A softball coach who wants Two-Button Baseball Jerseys sent to the team’s home field contact and a Bench Warm-Up Hoodie sent to her own home places two separate orders, one per address. Please check the shipping address before paying; if it is wrong, email us within 24 hours of placing the order and we will update it before the order ships.
Exchanges for a different size
If a winger asks for 2XL instead of XL a few hours after the order went in, that is a change and is handled inside the 24-hour window at no cost. If he asks three days later, the jersey goes back under the 60-day return route and a new jersey in the right size is ordered. Any difference in size pricing is charged or refunded accordingly.
Discount codes
If we run a promotion, its code works only as described in its own terms, has no cash value and cannot be combined with another code unless the terms say so. We may end a promotion at any time, but ending it never changes an order already placed. We do not offer bulk or team discounts, so ordering a full roster is priced per item like any other order.
Content you send us
If you email us photos or written feedback, it must be honest, lawful and yours to share. We use photos only to handle your request and delete them 30 days after delivery of the related order. If you send feedback or ideas, we may use them to improve the store without owing you anything, and we will never publish your name or photo without asking.
Our designs and your use of the site
The Jerzon name, product designs, photos, page text and layout belong to Jerzon or are used with permission, and are protected by intellectual property law. You may not copy them, resell them or use them on another store or marketplace. Read our Intellectual Property Policy for what is allowed and our DMCA page for reporting copyright concerns.
Acceptable use
- Do not try to break into or disrupt the site, its checkout or other customers’ accounts.
- Do not scrape or bulk-download the site with automated tools, other than normal search engine indexing.
- Do not place orders with someone else’s payment details or false information.
- Do not use the store for anything unlawful.
Liability and its limits
We provide the site as it is and do not promise it will always be available or free of errors. To the extent the law allows, Jerzon is not liable for indirect or consequential losses, such as a missed game or a league fee, and our total liability for an order is limited to the amount you paid for it. These limits do not apply where the law does not allow them, such as liability for death or personal injury caused by negligence, or for fraud. Your rights under consumer protection law where you live stay in place.
Governing law and disputes
These Terms and any dispute about them or an order are governed by the law of Pennsylvania, without removing any mandatory consumer protection that the law of your home country gives you. If something goes wrong, please email us first. Most problems, from a wrong size to a misspelled name, are solved quickly by email.
Changes to these Terms
We may update these Terms from time to time. The version shown when you placed your order applies to that order, and the “Last updated” date at the top tells you when the page last changed. If any part of these Terms is found unenforceable, the rest stays in force.
Questions about these Terms
Email support@jerzon.shop. Support is by email only, and we reply within 24 hours on business days. Our postal address is Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US. You can also visit Contact Us, the FAQs or our Privacy Policy.