FAQs

Open one of the four custom jerseys in the Custom Name & Number collection: hockey, football, baseball or soccer. Fill in “Name on back” (up to 12 characters, printed in capitals), “Number (0-99)” and “Lettering colour” (White, Hi-Vis Yellow or Black). The live preview shows your entry over the product photo as you type, and the Front/Back toggle lets you check both sides. Then pick your size and add to cart.

No. Only the four custom jerseys have personalisation fields. The other hockey, football, baseball and soccer jerseys are sold in their set colourways without names or numbers.

No. There is no proof or mockup before production. We print exactly what is typed in the fields, so the live preview on the product page is your check. Read every name letter by letter before checkout. If you notice a mistake, email us within 24 hours of placing the order and we will fix it.

If it is within 24 hours of placing the order, email support@jerzon.shop with your order number, the line in question and the correct spelling letter by letter. For example, KOWALSKY should be KOWALSKI. We correct it before it goes to print. After 24 hours the jersey is in production; you can still use the 60-day return route.

Any number from 0 to 99. A single 0 and a double 00 are different entries, and we print whichever you type. If two players on your roster want the same number, sort that out before ordering; we print what each cart line says.

On the Custom Name & Number Hockey Jersey, you can tick “Repeat the number on both sleeves” for $5. On the custom football and soccer jerseys, you can tick “Small chest number” for $3. The add-on is charged only when you tick it. The custom baseball jersey has no add-on.

Add one cart line per player, each with its own name, number and size. A 14-player hockey roster means 14 cart lines. Collect everyone’s details in writing first, check spellings and numbers, then build the cart. Each order ships to one address.

No. Every item is priced the same whether you buy one or a full roster. Shipping is free on every order.

No. We cannot print team names, league marks, logos or trademarks, and we do not accept real team, league or player names. Our designs are original, and the only personal details we add are your own name and number. Read the Intellectual Property Policy for details.

Yes, while you shop. The name and number you enter in the live builder on the homepage carry over to the product page, so you do not need to type them twice. Always check the fields on the product page before you add to cart.

24 hours from the moment you place it. Email us within that window to cancel, or to change a name, number, size, colourway, lettering colour or shipping address. Full details are on the Cancel or Change an Order page.

If the request reaches us within 24 hours of ordering, yes. Say a winger texts five hours after the order asking for 2XL instead of XL: email us and we update the line, and we tell you how any price difference is settled. If he texts three days later, the jersey is already in production, so the 60-day return route applies instead.

For a cancellation we confirm, the refund goes back to the original payment method within 7 days.

To the United States, Canada, Australia and New Zealand only. Orders ship from the USA. We do not ship to other countries.

Free on every order, with no minimum.

Processing takes 1-3 business days. Transit then takes 7-14 business days to all four countries. Add the two together and count business days, not calendar days. A parcel to Perth or Christchurch can use the full 14 business days, so order early if your season opener is close. See Shipping & Delivery.

Sign in to My Account or use the Order Tracking page with your order number and email. If you want an update, email us and we will check for you.

No. Each order goes to one address. A softball coach sending baseball jerseys to the field house and a hoodie to her home places two orders.

Duties and taxes depend on the destination country. Contact us before ordering and we will help you understand what may apply. We do not collect sales tax at checkout.

First check your order status. If the full processing and transit time has passed, email us with your order number and we will look into it and help you.

60 days. Start a return by email and we send you a free return label. See Returns & Exchanges.

Yes. Returns cover personalised items too, including change-of-mind returns. There is no restocking fee.

We do. Change-of-mind returns get a free return label from us.

Within 7 days of receiving your return, to the original payment method. Read the Refund Policy for details.

Yes, on request. Store credit never expires.

Email us with your order number and clear photos of the item and lettering as soon as you notice. We will help you sort it out. Photos you email us are deleted 30 days after delivery.

All adult apparel comes in S, M, L, XL, 2XL, 3XL, 4XL and 5XL. Sizes 2XL and 3XL cost $2 more; 4XL and 5XL cost $4 more. We do not sell youth sizes on apparel.

Socks are sold by length. Striped Hockey Socks come in Junior, Intermediate and Senior. Rec League Soccer Socks come in Junior and Senior.

Measure a shirt you own and like, then compare using the fit notes in the Size Guide. Hockey jerseys are cut wide to go over pads, soccer jerseys sit closer to the body, and football and baseball jerseys are regular. We do not publish a numeric chart.

No. We print the lettering. It is not stitched, sewn or embroidered.

Depending on the style: Cobalt, Black, White, Red, Navy, Charcoal, Kelly Green, Hi-Vis Yellow, Orange, plus two-tone, camo, pinstripe and hoop versions. Each product page lists its own colourways. A flag football team can pick the Scrimmage Football Jersey in white and black to split practice sides.

Look on the product page. If the detail you need is not shown, email us before ordering and we will tell you what we can.

Count it out: 1-3 business days processing plus 7-14 business days transit means up to 17 business days in the slowest case, which is more than three calendar weeks. Weekends and public holidays are not business days. If your first game is close, order as early as you can and email us before ordering if you want to talk through the timing. We cannot guarantee a delivery date.

Yes. A Sunday-league soccer squad in Toronto can order the Custom Name & Number Soccer Jersey and Rec League Soccer Socks for the whole squad and ship the single order to the club secretary. Shipping is free to Canada, the same as the US, Australia and New Zealand.

Yes. Place a new order for that player with their name, number and size. If you want the jersey to match the rest of the roster, use the same product, colourway and lettering colour as the original order, and match the add-on choice too, such as sleeve numbers on hockey jerseys.

Read the cart back to the team. Post the list of names, numbers and sizes in your group chat and ask every player to confirm their own line. It takes two minutes and catches most spelling and size mistakes before they are printed.

Yes. The Team Gear collection has the Bench Warm-Up Hoodie, the Travel Day Team Tee, Team Practice Shorts and socks for hockey and soccer. These do not carry names or numbers.

The methods shown at checkout are the ones available for your order. See Payment Methods.

We do not collect sales tax, and our prices are not presented as including tax.

An account in My Account lets you see order history and status in one place, which is handy for captains who order every season. You can also look up an order on the Order Tracking page.

To process and deliver your order and to answer your messages. The Privacy Policy explains the rest.