Refund Policy
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This page is about the money. It explains when Jerzon refunds an order, how much comes back, where it goes and how quickly it moves. The physical side of sending items back, including labels and packing, is on our Returns & Exchanges Policy. Stopping an order before it is printed is covered on Cancel or Change an Order. These terms apply to every purchase on jerzon.shop.
Refunds on one scoreboard
- Timing: refunds are issued within 7 days of us receiving your return.
- Destination: the original payment method used at checkout.
- Return postage: paid by us, including change-of-mind returns, so it is never deducted.
- Restocking fee: none, including on personalised jerseys.
- Cancelled within 24 hours: refunded within 7 days of the cancellation.
- Store credit: available on request instead of money back; it never expires.
1. When you are entitled to a refund
You can get your money back in three main situations. First, you return an item within 60 days of delivery for any reason, including a change of mind. Second, you cancel an order by email within 24 hours of placing it. Third, something went wrong on our side, such as an item that does not match your cart line, and we agree with you that a refund is the right fix. In each case the amount is worked out line by line, as described below.
Personalised jerseys count too
A Custom Name & Number Baseball Jersey printed with a player’s name and number is refundable on the same terms as a plain Practice Hockey Jersey. We do not hold back money because an item carries lettering.
What does not trigger a refund on its own
A parcel that is still within its 7-14 business day transit estimate has not failed yet, so we do not refund it automatically; email us if you are worried and we will look into it. A request to change a name after printing is handled as a return of that jersey plus a new order, not as a credit against the old one.
2. How the refund amount is calculated
We refund what you paid for each returned line. That includes the base price of the item, any size upcharge you paid for it, and any personalisation add-on you ticked on that line. Shipping was free, so there is no shipping charge to add or remove. Because return postage is also on us, nothing is deducted for the label.
| Part of the price | Refunded on a return? | Notes |
|---|---|---|
| Item price | Yes | The price you paid for that cart line. |
| 2XL or 3XL upcharge | Yes | The $2 extra paid for those sizes comes back with the item. |
| 4XL or 5XL upcharge | Yes | The $4 extra paid for those sizes comes back with the item. |
| Sleeve number add-on (hockey) | Yes | The $5 for “Repeat the number on both sleeves”, only if it was ticked. |
| Small chest number add-on (football, soccer) | Yes | The $3 for “Small chest number”, only if it was ticked. |
| Shipping to you | Nothing to refund | Shipping is free on every order. |
| Return label | Never charged | We provide it free, so nothing is deducted. |
| Restocking fee | Never charged | Jerzon has no restocking fee. |
Worked example: one line from a roster
Picture a hockey roster order where one player’s jersey was a 5XL with “Repeat the number on both sleeves” ticked. If that jersey comes back, the refund is the jersey price plus the $4 size upcharge plus the $5 sleeve add-on. A teammate’s XL jersey without the add-on, also returned, comes back at its own line price. Each line is refunded for exactly what was paid on it.
Discounts on the original order
If a discount reduced the price you paid, the refund is based on the amount actually paid for the returned item, not on the full list price.
3. Where your refund goes and how fast
Refunds go back to the original payment method used at checkout. We cannot send a refund to a different card, account or person. Once a return reaches us, or once we confirm a cancellation, we issue the refund within 7 days and email you to confirm that it has been sent.
After we send it
The time it takes for the money to show in your account after we issue it depends on your payment provider. If it has not appeared after a few business days, check with your provider first, then email us with your order number and we will confirm the date and amount we sent.
The timeline from start to finish
| Case | What starts the clock | Refund issued |
|---|---|---|
| Change-of-mind return | We receive your returned items | Within 7 days |
| Wrong size or colourway returned | We receive your returned items | Within 7 days |
| Order cancelled within 24 hours | We confirm the cancellation by email | Within 7 days |
| Problem item we agree to refund | We confirm the refund by email | Within 7 days |
4. Store credit instead of money back
Some teams prefer credit. If you ask for store credit instead of a refund, we issue the value of the returned items as credit for jerzon.shop. Store credit never expires, so a club can return the wrong colourway in autumn and use the credit for spring jerseys. Ask for store credit in your return email; if you do not mention it, we refund to your original payment method.
Switching between credit and refund
Tell us your choice before we issue anything. Once a refund has been sent to your payment method, it cannot be turned into store credit, and credit already issued is kept as credit.
5. Refunds for cancelled orders
If you email us within 24 hours of placing your order and ask us to cancel, we cancel it and refund the full amount you paid, including any add-ons and size upcharges, within 7 days. You do not need to return anything because nothing has been sent. After 24 hours, the order is normally already being printed and prepared, so it follows the return route instead: once it arrives, send it back within 60 days and get your money back under this policy.
When we cancel an order
Occasionally we may need to cancel an order ourselves, for example if a personalisation request asks us to print a pro team’s name, a league mark or someone else’s trademark, which we do not do. If we cancel, we email you and refund the full amount within 7 days.
6. Partial refunds and split decisions
Roster orders often end with a mix: most players keep their jerseys, one or two need a different size, and somebody’s socks were never needed. You can return any number of lines and keep the rest. We refund only the lines that come back. Each returned line is refunded in full; we do not pro-rate or deduct for opened packaging.
Bundled purchases
If you bought a Custom Name & Number Soccer Jersey and a pair of Rec League Soccer Socks in one order and return only the socks, you get the socks’ price back. The jersey stays yours and keeps its own 60-day window until it runs out.
Items returned in poor condition
If a returned item arrives heavily worn, damaged after delivery, or missing parts, we email you before deciding on the refund so we can talk it through. We do not quietly reduce a refund without telling you why.
7. Refunds when a parcel has a problem
If a parcel is late beyond its transit estimate, goes missing, or arrives with a damaged or incorrect item, email support@jerzon.shop with your order number and, where relevant, photos. Photos you send are deleted 30 days after delivery. Contact us and we will help: depending on what happened, the fix may be sending the item again or a refund to your original payment method. Our Shipping & Delivery page explains transit estimates.
Import charges
Prices on jerzon.shop are shown without sales tax and Jerzon does not collect sales tax. Whether any import duties or taxes apply on orders to Canada, Australia or New Zealand depends on the destination country. If you have a question about a charge you paid on delivery, contact us and we will help.
8. Payment questions and disputes
The payment methods available are the ones shown at checkout; our Payment Methods page has the details. If you see a refund amount that does not match what you expected, email us first with your order number. Most mismatches are an add-on or size upcharge on a single line, and we can explain or correct it quickly. Giving us the chance to fix it usually resolves things faster than a dispute with your payment provider.
Duplicate charges
If you believe you were charged twice for the same order, send us the order number and the dates of both charges. We check our records and refund any duplicate charge to the original payment method.
9. Refund scenarios from real team life
The lace-up collar colourway that did not suit
A rec hockey team orders twelve Lace-Up Collar Hockey Jerseys in one colourway, wears none of them, and decides after a team vote that a different colour fits better. They email within the 60-day window, we send free labels, and the jerseys go back. Within 7 days of the parcel reaching us, the full amount for all twelve lines goes back to the card or account the captain paid with. If the captain asks for store credit instead, the same value is issued as credit that never expires, ready for the new colourway.
The softball coach with two orders
A coach placed one order for Two-Button Baseball Jerseys shipped to her home and a second order for a Bench Warm-Up Hoodie shipped to her own work address. She returns the hoodie only. The refund covers the hoodie order alone and goes to the payment method used for that order. The jersey order is not affected.
The typo nobody caught
A player’s name was typed with one wrong letter and the order passed the 24-hour change window, so the jersey was printed exactly as typed. The jersey can still be returned within 60 days. The refund for that line is issued within 7 days of the return arriving, and the corrected jersey is a new order paid separately. If you would rather not wait for the refund before paying for the new jersey, store credit can be applied once issued.
Who receives the money on a team order
The refund always goes to whoever paid at checkout, using the same payment method. If players chipped in to the captain, settling up among the team is between the team members; we cannot split one refund across several people.
10. Refund questions? Reach the bench
Email support@jerzon.shop with your order number, which items you are asking about, and whether you prefer a refund or store credit. We reply by email within 24 hours on business days. You can also open a ticket through Submit Ticket or browse the FAQs. These terms form part of our Terms of Service.
Business details: Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US.