Returns & Exchanges Policy

Last updated: November 9, 2026

Wrong size for the winger? Colourway clashes with the away kit? Send it back. This page is the step-by-step process for returning or exchanging anything bought from Jerzon on jerzon.shop: how long you have, how to start, how to pack, what the return label covers and how exchanges work for a whole roster. How and when the money comes back is covered separately on our Refund Policy page.

1. Who can return what

Every product in the Jerzon range can be returned within 60 days: the four Custom Name & Number jerseys, the hockey, football, baseball and soccer jerseys, the Striped Hockey Socks and Rec League Soccer Socks, the Team Practice Shorts, the Bench Warm-Up Hoodie and the Travel Day Team Tee. You do not need to give a reason, and you do not need to prove anything is wrong. Changed your mind, ordered the wrong size, the team picked a different colour after all: all of these qualify.

Yes, even with your name on the back

Many stores refuse returns on personalised gear. We do not. If a jersey printed with “KOWALSKI” and the number 22 does not work out, it can still come back within 60 days. We cannot resell a jersey with a player’s name on it, but we would rather carry that cost than leave you stuck with a shirt that does not fit.

What we ask

Send items back clean, unwashed if possible and without game damage, so we can see what happened if there is a question about the item. If a jersey has been worn for a full season of games and then returned, we will talk to you before deciding how to handle it.

2. Starting a return, step by step

1. Email us. Write to support@jerzon.shop with your order number, the name on the order, and which items you want to send back. For a roster order, list each item by player name and back number so we can match the cart lines.
2. Say return or exchange. Tell us whether you want your money back, store credit, or a different size or colourway.
3. Get your label. We reply within 24 hours on business days with a free return label and packing instructions.
4. Pack and send. Put the items in a bag or box, include a note with your order number, attach the label and drop it off as the instructions describe.
5. We confirm receipt. When the parcel reaches us, we email you. The 7-day refund clock starts from that point.

Please do not post returns to our business address

Our correspondence address is not a returns point. Use the label and instructions we email you. Parcels sent somewhere else can get lost, and we cannot process what we have not received.

How the 60 days are counted

The 60 days run from the day your order is delivered. Email us inside that window to start the return. If you are close to the end of the window, email anyway and tell us; contact us and we will help you get the parcel moving.

3. Swapping sizes and colourways

An exchange is a return plus a new order. The cleanest way to do it is to return the item that does not work using our free label, and place a new order for the item you want. That way the replacement starts its 1-3 business day preparation straight away instead of waiting for your return to arrive. Shipping on the new order is free, as always, and you get your money back for the returned item under the Refund Policy.

The winger who wants 2XL

Say a beer-league hockey captain orders fourteen Custom Name & Number Hockey Jerseys and a winger texts three days later that he needs 2XL, not XL. The 24-hour change window has closed, so this becomes a return: we send a free label for the XL jersey, the captain orders a new 2XL jersey with the same name and number, and the XL is refunded once it reaches us. Note that 2XL and 3XL cost $2 more than the base size and 4XL and 5XL cost $4 more, so the new line may cost slightly more than the original. Had the winger spoken up five hours after the order was placed, we could simply have changed the size before printing; see Cancel or Change an Order.

A new colourway

A team that ordered the Lace-Up Collar Hockey Jersey in one colourway and decides another suits them better can return the lot inside 60 days with free labels. The new jerseys are a fresh order with their own preparation and transit time, so plan around your next game.

4. Common return situations

A typo we printed exactly as typed

We print exactly what is typed into the Name on back field. There is no proof step. If “KOWALSKY” goes in where the player spells it “KOWALSKI”, and nobody catches it within 24 hours, the jersey is printed with the typo. You can still return it within 60 days using a free label and reorder with the right spelling. Checking each cart line before paying is still the fastest fix.

Partial returns from a roster

You do not have to return a whole order. Send back two jerseys out of eighteen and keep the rest. Tell us which players’ lines are coming back so we can match them, and we refund those lines only.

5. When something is wrong with the item

If an item arrives damaged, does not match your cart line, or has a problem you did not expect, email support@jerzon.shop with your order number and clear photos: the whole item, a close-up of the issue, and the label on the parcel. Photos customers email us are deleted 30 days after delivery. Contact us and we will help: we look at the photos and tell you the next step, which may be a free return label, a replacement or a refund.

Checking lettering on arrival

Compare each jersey with the order: name, number, lettering colour (White, Hi-Vis Yellow or Black) and add-ons. If you ticked “Repeat the number on both sleeves” on a hockey jersey or “Small chest number” on a football or soccer jersey, check that it is there. Email us with a photo if anything is missing.

6. Packing a return so it arrives in one piece

• Fold jerseys with the printed side inward to protect the lettering.
• Pair socks together and keep shorts and hoodies flat.
• Use any sturdy mailer or box; it does not need to be the original packaging.
• Write your order number on a note inside the parcel.
• Attach only the label we sent and cover or remove old labels.
• Keep the drop-off receipt until we confirm the return has arrived.

Returning from Canada, Australia or New Zealand

Returns from outside the US follow the same steps. Our label instructions explain how to send the parcel. Any duties or charges on returning goods depend on the destination and origin countries; if you are unsure, contact us before you send and we will help.

7. After your return reaches us

We email you when the parcel arrives. If you asked for a refund, it goes to your original payment method within 7 days of receiving the return. If you asked for store credit, we issue it instead, and it never expires, which suits teams that will order again next season. The full money side, including partial refunds, add-ons and size upcharges, lives on our Refund Policy page.

If something in the parcel is missing

If we receive fewer items than you told us were coming, we email you before refunding so you can check. Nobody wants a sock left behind in the locker room to hold up a refund.

8. Roster returns, gifts and other special cases

The captain returns on behalf of the team

Whoever placed the order handles the return. If a captain paid for the whole flag football squad, players should hand their unwanted jerseys back to the captain rather than emailing us separately. One email from the person who ordered, listing every line coming back, keeps the return quick and makes sure the refund lands with the person who paid.

Practice sides that did not work out

A flag football team might order the Scrimmage Football Jersey in white and black to split practice sides, then decide two colours of the Shoulder Stripe Flag Football Jersey would suit them better. Return the scrimmage jerseys within 60 days on our free label and place a new order for the replacements. Each order is handled on its own.

Gifts

If you received a Jerzon jersey as a gift and it does not fit, ask the person who ordered it to email us. Returns are tied to the original order and the refund goes back to the original payment method, so we need the buyer involved. If the buyer prefers, they can ask for store credit instead, which never expires.

Items from two separate orders

A coach who placed two orders, for example jerseys to one address and a hoodie to another, can return items from both. Mention both order numbers in one email and we will send a label for each parcel you are sending.

Missing the 60-day window

The return window is 60 days from delivery. If you are past it, email us anyway and explain what happened. We read every message and will tell you honestly what we can do.

9. What returns cannot do

We cannot print new lettering onto a returned jersey, and we cannot change the name or number on a jersey that has already been printed. We cannot print pro team names, league marks, logos or another person’s trademark on any product, returned or new. Our designs are original, and personalisation is your own name and number. More on that in our Intellectual Property Policy.

10. Return questions? Talk to us

Email support@jerzon.shop with your order number. We reply by email within 24 hours on business days. For sizing help before your next order, see the Size Guide; for everything else, the Help Center and FAQs.

Business details: Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US.