Privacy Policy
Last updated:
This Privacy Policy explains what personal information Jerzon collects when you visit jerzon.shop, build a custom team jersey or place an order, why we need it, who sees it, how long we keep it and what you can ask us to do with it. Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US is responsible for the information described here. Questions about your privacy go to support@jerzon.shop, and we reply within 24 hours on business days.
Your data, the short version
- We collect what it takes to print, pack and ship your order and to answer your emails. Nothing more.
- The name and number you type into a jersey are order details. We use them to print that jersey and for nothing else.
- We do not sell your personal information, and we do not trade roster lists with anyone.
- Full card numbers are handled by the payment provider shown at checkout. We never see or store them.
- Photos you email us are deleted 30 days after delivery of the order they relate to.
- You can ask to see, correct or delete your information at any time by email.
What we collect and where it comes from
Most of what we hold, you hand to us directly at checkout or in an email. A smaller part is created automatically while your browser talks to the site. We list both here so there are no surprises.
Details you type at checkout
To place an order we ask for your name, email address, billing address and shipping address. If you create an account in My Account, we also store your login email and a protected version of your password, plus your order history so you can reorder next season without retyping everything. Telling us a phone number is optional where the checkout offers the field; we use it only if a delivery problem leaves no other way to reach you.
Personalisation fields on custom jerseys
The four custom products carry three built-in fields: Name on back, Number (0-99) and Lettering colour, plus an optional sleeve number or small chest number tick box. Whatever you type there becomes part of the order record. A beer-league captain ordering fourteen hockey jerseys, one cart line per player, is giving us fourteen surnames and fourteen numbers. We treat that roster as order data: it is printed on the jerseys, kept with the order for support and accounting, and never used to market to those players. The captain is responsible for having the players’ agreement to share their names with us, the same way they would share them with a league organiser.
Messages and photos you send us
When you email support@jerzon.shop we keep the message, your email address and anything you attach. Customers often send a photo of a jersey when asking about a return or an exchange. Those photos are deleted 30 days after the delivery of the order they belong to. The written conversation stays with the order record so the next person who reads your ticket understands what was agreed.
Information created while you browse
Like any online store, the site receives technical details from your browser: IP address, device and browser type, pages you open, the page that sent you to us, and the date and time. The live preview on the homepage and product pages runs inside your browser, so the letters you try out there are not sent to us until you add the item to your cart. Your cart contents and login status are kept in cookies, described further down.
Information from service providers
The payment provider that handles your checkout tells us whether a payment went through and may share limited details such as the method type. It never passes us a full card number. Delivery partners may send us status updates about a parcel so we can answer when you ask where your order is.
Why we use it
Every use below ties back to running a jersey shop that ships from the USA to the United States, Canada, Australia and New Zealand.
- Making your order. Printing the exact name, number and lettering colour you typed, packing the right sizes, and shipping to the address you gave.
- Keeping you posted. Order confirmations, status emails and replies to your questions. Order status is also shown in My Account and on the Order Tracking page.
- Handling changes and returns. Fixing a typo caught inside the 24-hour change window, processing a 60-day return, issuing a refund or store credit.
- Keeping the store safe. Spotting fraudulent orders, protecting accounts and keeping the site running.
- Meeting legal duties. Keeping the order and accounting records that law requires.
- Improving the store. Understanding which pages confuse people so we can rewrite them.
- Optional emails. News about new colourways or products, only if you agreed to receive them. Every one carries an unsubscribe link, and saying no never affects an order.
If you are in a place whose law asks for a legal basis, ours are: performing the contract with you (your order and support), our legitimate interest in a secure and working store, your consent (optional emails and non-essential cookies), and legal obligations (records we must keep).
Who else sees your information
A small number of service providers help us run the store. Each receives only the part of your information that its job needs, and may use it only to provide that service to us.
| Recipient | What they receive | Why |
|---|---|---|
| Payment provider shown at checkout | Name, billing address, order total, payment details you enter on its form | To take your payment and protect it from fraud |
| Production and packing partners | Product, size, colourway, name, number and lettering colour for each cart line | To print and pack your jerseys |
| Delivery partners | Recipient name and shipping address, and contact details where needed for delivery | To get the parcel to the door |
| Website hosting and email services | Data stored on or passing through the site and support mailbox | To keep the site and inbox working |
| Authorities, when required | Only what a valid legal request covers | To comply with the law or protect rights and safety |
If Jerzon were ever sold or merged, customer records would pass to the new owner under the same promises made in this policy. We do not sell personal information, and we do not share it for other companies’ advertising.
Cookies and the jersey preview
Cookies the store needs
Essential cookies hold your cart, keep you signed in to your account and carry you safely through checkout. If the homepage builder passes your chosen name and number to a product page, that hand-off happens in your browser. Without essential cookies, the cart and checkout cannot work.
Optional cookies
Measurement or advertising cookies are used only if such tools are switched on for the site and, where the law asks for it, only after you agree. You can block or clear cookies in your browser settings at any time. Blocking essential ones will empty your cart and stop checkout.
How long we keep things
We keep information only as long as it serves a clear purpose, then delete it or strip it of anything that identifies you.
| Information | How long |
|---|---|
| Order records, including personalisation fields | As long as accounting and tax law requires |
| Photos emailed to support | Deleted 30 days after delivery of the related order |
| Support emails | As long as useful to resolve the request and any follow-up |
| Account details | Until you ask us to close the account, subject to the order records above |
| Email preferences | Until you unsubscribe, after which we keep only a note not to email you |
| Store credit balance | Store credit never expires, so we keep the balance and its owner until it is used or you ask to cancel it |
How we protect it
The whole site runs over an encrypted HTTPS connection. Access to order data is limited to the people and services that need it to fulfil and support orders. Payments are handled on the payment provider’s own secure systems, so card numbers never land on our servers. No system is perfectly secure, but if a breach ever affects your information we will tell you where the law requires it and explain what we are doing about it.
You can help too. Use a password for your account that you do not use elsewhere, and never send card numbers or passwords to us by email. We will never ask for them.
Your choices and rights
Depending on where you live, you may have the right to:
- See the personal information we hold about you and get a copy of it.
- Correct anything that is wrong, such as a misspelled surname on your account.
- Ask us to delete your information, unless we must keep an order record by law.
- Receive your data in a portable format.
- Object to or limit certain uses, or withdraw consent you gave for optional emails or cookies.
- Opt out of any sale or sharing for targeted advertising. We do not do either, but the right stays yours.
How to make a request
Email support@jerzon.shop from the address linked to your order or account and say what you would like. We may ask a simple question to confirm the request is really yours before acting. We will not treat you differently for using any of these rights. If a player on your roster asks us to remove their name from a past order, the captain who placed it can pass that request on, or the player can write to us directly.
If you are unhappy with our answer
Tell us first and we will try to put it right. You may also contact the data protection or consumer authority where you live.
Age and team orders
Jerzon makes adult sizes only, S to 5XL, for adult amateur teams and their friends. The store is not aimed at children under 13, or under 16 where local law sets a higher age, and we do not knowingly collect their information. If you believe a child has given us personal information, contact us and we will delete it.
Orders shipped across borders
Jerzon ships from the USA to customers in the United States, Canada, Australia and New Zealand. A Sunday-league squad in Toronto ordering soccer jerseys to the club secretary’s address, or a hockey team in Christchurch, will have their information handled in the United States and possibly in other countries where our service providers operate. Where the law requires safeguards for such transfers, we rely on them.
Updates to this policy
When our practices or the law change, we update this page and the “Last updated” date at the top. If a change materially affects how we use information you already gave us, we will say so on the site or by email before it takes effect.
Talk to us about privacy
Email support@jerzon.shop with any privacy question or request. Support is by email only, and we reply within 24 hours on business days. Our postal address is Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US.
Related pages: Terms of Service, Payment Methods, Cancel or Change an Order and Contact Us.