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\nPuck drop is Thursday, kickoff is Sunday, and the roster needs shirts. This page explains how Jerzon gets your custom team jerseys and team gear from checkout to your door: how long we take to prepare an order, how long the trip takes, what it costs, where we deliver and what to do if a parcel runs late. It covers every order placed on jerzon.shop. Questions not answered here go to support@jerzon.shop, and we reply within 24 hours on business days.
\nEvery Jerzon order is prepared after you place it. For the four custom products, that means printing the name on back, the back number and any add-on you ticked, exactly as you typed them into the product page fields. For the rest of the range, such as the Striped Hockey Socks, Team Practice Shorts or Bench Warm-Up Hoodie, it means picking your size and colourway and packing the order. Either way, allow 1-3 business days before the parcel is on its way.
\nBusiness days run Monday to Friday and exclude public holidays. An order placed late on a Friday or over a weekend starts its 1-3 business day clock on the next business day. If you are counting back from a season opener, count business days, not calendar days.
\nWe do not send a proof or mockup before printing. The live preview on the product page, with its Front/Back toggle, is your proof: what you see there is built from what you typed, and we print exactly that text. This keeps preparation inside 1-3 business days, but it also means the details are on you. Read every cart line before you pay. If you spot a typo after checkout, email us within 24 hours of placing the order; our Cancel or Change an Order page explains what we can fix in that window.
\nA captain ordering fourteen Custom Name & Number Hockey Jerseys, one cart line per player, places one order with fourteen lines. The same 1-3 business day preparation estimate applies to the order as a whole. If something in a large order needs a question answered before we can print, we email the address used at checkout, so keep an eye on your inbox (and your spam folder) in the days after you order.
\nShipping is free on every Jerzon order to the four countries we serve. There is no minimum spend, no code to enter and no extra charge for heavy roster orders or for adding socks and shorts. The free method appears at checkout before you pay. Transit time is an estimate for the trip after your order leaves us; it is not a promised delivery date.
\n| Destination | \nShipping cost | \nPreparation | \nTransit estimate | \nTotal estimate | \n
|---|---|---|---|---|
| United States | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \nAbout 8-17 business days | \n
| Canada | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \nAbout 8-17 business days | \n
| Australia | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \nAbout 8-17 business days | \n
| New Zealand | \nFree, no minimum | \n1-3 business days | \n7-14 business days | \nAbout 8-17 business days | \n
Some parcels arrive near the short end of the range and some use all of it. A parcel heading to Perth in Western Australia or to Christchurch in New Zealand can take the full 14 business days in transit, so a team there should plan on the long end. Weather, regional holidays and busy seasons can stretch the trip. Treat the totals above as planning numbers and leave a cushion before game day.
\nWork backwards. If your first pitch is in four weeks, ordering now gives you room for preparation, the full transit range and a few spare days. If your first game is ten days away, the estimate may not fit and we would rather tell you that up front than have you count on a date we cannot promise. Email us before ordering if timing is tight and we will tell you what the estimate looks like.
\nWe ship to addresses in the United States, Canada, Australia and New Zealand. Orders ship from the USA. If you enter an address outside these four countries, checkout will not offer a shipping method and the order cannot be completed. We do not forward to other countries and we cannot accept an order with a billing address in one country and a request to hand-carry it to another.
\nA Sunday-league soccer squad in Toronto can order the Custom Name & Number Soccer Jersey and a stack of Rec League Soccer Socks and have the whole order sent to the club secretary’s home address in Canada. The cost is still free and the estimate is still 1-3 business days plus 7-14 business days in transit.
\nBecause orders ship from the USA, parcels heading to Canada, Australia or New Zealand cross a border. Whether any import duties or taxes apply depends on the destination country and its rules at the time of delivery. If you have questions about a specific delivery, contact us before you order and we will help. Prices on jerzon.shop are shown without sales tax, and Jerzon does not collect sales tax at checkout.
\nYou get an order confirmation email as soon as you place your order. After that, the simplest way to see where things stand is to sign in to My Account or use our Order Tracking page with your order number and the email address you used at checkout. The order status there shows whether your order is still being prepared or has been sent.
\nIf you want more detail than the order status shows, email support@jerzon.shop with your order number. We reply within 24 hours on business days and will tell you what we know about your parcel. Sending one email per order, rather than one per player, helps us answer a roster order faster.
\n| Status | \nWhat is happening | \nWhat you can do | \n
|---|---|---|
| Pending payment | \nCheckout started but payment has not been confirmed. | \nFinish payment or contact us if you think it went through. | \n
| Processing | \nPayment confirmed; we are preparing your items. | \nWithin 24 hours of ordering, email us to cancel or change. | \n
| Completed | \nYour order has been sent on its way to you. | \nAllow the 7-14 business day transit estimate, then email us if it has not arrived. | \n
| Cancelled or refunded | \nThe order was stopped or the money was returned. | \nSee the Refund Policy for timing. | \n
Most delivery problems start at checkout. Before you pay, check the recipient’s full name, street and house number, apartment or unit, city, state, province or region, and the ZIP or postal code. For teams, decide early whose address gets the box: the captain, the coach or the club secretary. A parcel addressed to a rink or a sports ground often has nobody there to receive it.
\nEmail us within 24 hours of placing the order and we will update the address before the parcel leaves. After that window, or once the order has been sent, we cannot promise to redirect it, but contact us and we will help with what is possible.
\nEach order goes to a single shipping address. A softball coach who wants Two-Button Baseball Jerseys sent to her own home and a Bench Warm-Up Hoodie sent to her assistant coach across town should place two orders, one for each address. Shipping is free on both.
\nIf a parcel is returned to us because the address was incomplete or nobody collected it, we email you. Once you confirm the correct address, we send it out again. If the address problem was our mistake, the resend costs you nothing.
\nDelivery estimates are estimates. If your order shows as sent and the 7-14 business day transit range has passed without the parcel arriving, email support@jerzon.shop with your order number and the shipping address. Contact us and we will help: we look into where the parcel is and talk through the next step with you, which can include sending the items again or a refund, depending on what we find.
\nCheck with housemates, neighbours, building reception, a mailroom, or a parcel locker near you. Teams often find a box sitting with whoever signed for it at the club. If it still has not turned up, email us and we will look into it with you.
\nIf the parcel arrives torn open or an item is damaged, take clear photos of the outer packaging, the label and the item, and email them to us with your order number. Photos you email us are deleted 30 days after delivery. We will tell you how we can put it right. Our Returns & Exchanges Policy covers the return route if you would rather send something back.
\nItems in one order normally travel together. Occasionally a large order may be sent in more than one parcel, for example when a roster order includes socks or shorts alongside jerseys. If that happens, the shipping is still free and the transit estimate still applies to each parcel. When only part of your order turns up, check the order status and email us before assuming something is missing.
\nLay the jerseys out and match each one to its cart line: name on back, back number, lettering colour, size and colourway. Do this the day the box arrives, before anyone takes a shirt home. If a line does not match what was ordered, email us with the order number and a photo, and we will sort it out. If everything matches but a player wants a different size, the 60-day return window on our Returns & Exchanges Policy page applies.
\nStriped Hockey Socks come in Junior, Intermediate and Senior; Rec League Soccer Socks come in Junior and Senior. Adult apparel comes in S to 5XL. Check the size on each item when you unpack, and use our Size Guide before you order to cut down on swaps later.
\nFall and spring league starts are busy times for team orders, and end-of-year holidays are busy for every parcel network. During these periods, preparation still targets 1-3 business days, but transit can lean toward the long end of the 7-14 business day range. Severe weather, border processing and regional holidays in the destination country can also slow a parcel down after it has left us. We cannot speed those up, but we will keep you informed when you email us.
\nWe do not sell paid express upgrades and we cannot hold a parcel for a specific delivery day. Every order uses the same free method. If an event date matters, order early.
\nWrite to support@jerzon.shop with your order number, the name on the order and the shipping address. We answer by email only, within 24 hours on business days. For general questions, the FAQs and the Help Center may already have the answer, and you can open a ticket through Submit Ticket.
\nBusiness details: Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US. This address is for correspondence; please do not send returns there unless we have asked you to in writing.
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