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\nBefore first pitch, get the money side straight. This page explains how paying for a Jerzon order works: where you see the payment options, when you are charged, how size upcharges and add-ons show up in the total, how your payment is protected, what to do if a payment fails, and how money comes back to you after a cancellation or a return. The payment methods available for your order are always the ones shown at checkout before you pay.
\nWhen you reach checkout, the payment section lists every method available for your order at that moment. Pick one, follow its steps and confirm. We do not keep a separate list of methods on this page, because the checkout is the single source of truth: what you see there is what is accepted, and nothing else is.
\nIf someone asks you to pay for a Jerzon order outside our checkout, do not pay. Forward the message to support@jerzon.shop so we can warn other customers.
\nA captain ordering fourteen custom hockey jerseys, one cart line per player, pays for the whole cart in one checkout. If your teammates are paying you back, sort that out among the team; we cannot split one order across several payers. If you prefer each player to pay for their own jersey, each player can place a separate order.
\nThe cart and checkout show every amount before you confirm. Here is what each part means.
\n| Part of the total | \nHow it is charged | \n
|---|---|
| Item price | \nThe price shown on the product page for sizes S, M, L and XL | \n
| 2XL or 3XL | \n$2 more than the base price, per item | \n
| 4XL or 5XL | \n$4 more than the base price, per item | \n
| “Repeat the number on both sleeves” (hockey) | \n$5, only when the box is ticked | \n
| “Small chest number” (football and soccer) | \n$3, only when the box is ticked | \n
| Name on back, Number, Lettering colour | \nIncluded in the price of the four custom jerseys | \n
| Shipping | \nFree, no minimum, to the US, Canada, Australia and New Zealand | \n
Say you order a Custom Name & Number Soccer Jersey in 5XL with “Small chest number” ticked, and a pair of Rec League Soccer Socks in Senior. The jersey line shows the base price plus $4 for the 5XL size plus $3 for the chest number. The socks line shows the sock price. Shipping shows as free. That is the total you pay.
\nJerzon does not collect sales tax at checkout, and prices are not described as including tax. For orders shipped to Canada, Australia or New Zealand, any import duties or taxes depend on the destination country’s rules. If you have a question about a specific order, contact us and we will help.
\nAll prices are in US dollars. If you pay with a method issued in Canadian, Australian or New Zealand dollars, your bank or payment provider converts the amount at its own rate and may add a foreign transaction fee. That fee is set by them, not by Jerzon, and it is not part of any refund we send. If the amount on your statement looks different from the checkout total, the conversion is usually the reason; your bank can confirm the rate it used.
\nYour payment is taken when you place your order. Production follows, with 1-3 business days of processing before the order ships and then 7-14 business days in transit. You are not charged again later for shipping or any other item.
\nYou can change or cancel an order within 24 hours of placing it by emailing us; see Cancel or Change an Order. If a winger switches from XL to 2XL in that window, the $2 difference is settled with you by email before we update the order. If a change lowers the total, for example unticking a sleeve number, we refund the difference to the original payment method. A full cancellation is refunded to the original payment method within 7 days.
\nThe whole of jerzon.shop runs over an encrypted HTTPS connection. Payment details are entered on the payment provider’s own secure form and go straight to them, so full card numbers never reach our servers. The provider tells us only whether the payment succeeded, plus limited details such as the method type. Your bank may ask you to confirm a payment with an extra security step, such as a code sent to your phone or a prompt in your banking app; that check comes from your bank, and it protects you.
\nTo protect customers from fraud, we may occasionally ask you to confirm an order before it goes into production, for example when the billing and shipping details look unusual. If we cannot confirm a payment, we cancel the order and refund it in full.
\nA payment can be declined for many reasons, most of them outside our control:
\nCheck your details, try again, choose another method shown at checkout, or call your bank to approve the payment. Your order is not placed until the payment succeeds, so your cart will still be waiting.
\nA failed attempt sometimes shows as a pending amount on your statement; it usually drops off on its own once your bank releases it. If you see two completed charges for one order, or a charge with no order confirmation email, send us the date, the amount and the email address you used. We check our records and refund any duplicate charge to the original payment method.
\n| Situation | \nWhat you receive | \n
|---|---|
| Cancelled within 24 hours | \nFull refund to the original payment method within 7 days | \n
| Returned within 60 days | \nRefund within 7 days of us receiving the return, to the original payment method | \n
| Change that lowers the total | \nThe difference, to the original payment method | \n
| Store credit instead of a refund | \nAvailable on request, never expires | \n
Returns are free: we provide a return label, personalised items included, with no restocking fee. Once the refund leaves us, your bank or payment provider may take a few days more to show it. Read the full details in our Refund Policy and Returns & Exchanges Policy.
\nIf you have a valid discount code, enter it in the coupon field at checkout before you pay; the new total appears straight away. If you hold store credit, email us before placing the order and we will tell you how it will be applied. We do not offer bulk or team discounts, so a full roster order is priced per item. Promotion terms are covered in our Terms of Service.
\nEach order ships to one address and is paid in one checkout. A softball coach sending Two-Button Baseball Jerseys to the team’s equipment manager and a Bench Warm-Up Hoodie to her own home places two orders, so she pays twice and receives two confirmation emails. Both ship free.
\nA Sunday-league squad in Toronto, or a hockey club in Perth, pays the same US dollar prices as a customer in Pittsburgh. The bank converts the total at its rate. Allow for any import charges that apply in the destination country, which are set by that country’s rules rather than by us.
\nThat is fine. Many captains pay with their own details and ship to the club secretary. Make sure the billing address matches what your bank holds, or the payment may be declined, and double-check the shipping address so the parcel reaches the right person.
\nA friend or teammate can place and pay for the order on your behalf. The person who pays is the customer for that order, so refunds go back to their payment method, and we discuss the order with the email address that placed it.
\nWe cannot add a new item to a paid order. Place a second order for the extra jersey or socks. If you want both to ship together, email us within 24 hours of the first order and we will tell you whether that is possible; otherwise they ship separately, both free.
\nBecause we print exactly what you type and send no proof, the moment before payment is the best time to check. Read every cart line: size, colourway, Name on back, Number and Lettering colour, and whether an add-on box is ticked. A quick scan now saves a correction email later.
\nWe will never ask for your card number, security code, banking password or account password by email. Support is by email only, so any phone call or text claiming to be Jerzon support asking for payment details is not from us. Never put payment details in a message to support. If you receive a request like that, forward it to support@jerzon.shop and delete it.
\nEmail support@jerzon.shop with your order number, the date and the amount, and we reply within 24 hours on business days. You can see your order status in My Account or on the Order Tracking page. Our postal address is Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US. See also our Privacy Policy for how payment information is handled.
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