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\nYour roster is ordered, the group chat is asking “when do the jerseys land?”, and you want an answer before the next puck drop. Here is how to get it. There are two places to check your order, and both show the same status.
\nIf you created an account at checkout, sign in to My Account and open Orders. Every order you placed is listed with its number, date, status and total. Click an order to see each cart line, including the size, name on back, back number and lettering colour for every player. This is the best view for captains because you can check the whole roster in one place.
\nIf you checked out as a guest, use the order lookup form on this page. Enter your order number and the billing email address you used at checkout. The form then shows the current status and the items on the order. Make sure the email matches exactly; a typo or a different address will not find the order.
\nYour order number is in the order confirmation email we send right after checkout, and on the thank-you page you saw after paying. Search your inbox for “jerzon” if you cannot find it, and check your spam or promotions folder. If you still cannot find it, email us from the address you used at checkout with your name and the date you ordered, and we will look it up.
\nOrder statuses tell you where your order is in our process. Here is what each one means and whether you need to do anything.
\n| Status | \nWhat it means | \nWhat you should do | \n
|---|---|---|
| Pending payment | \nThe order was created but payment has not been confirmed yet. | \nFinish payment at checkout. If you believe you paid, email us before you try again so you are not charged twice. | \n
| On hold | \nWe are waiting on something before we can go ahead, often a payment check or a question about the order. | \nCheck your inbox for a message from us and reply so we can continue. | \n
| Processing | \nPayment is confirmed and your items are being prepared and printed. This takes 1-3 business days. | \nNothing, unless you need a change. Changes are possible only within 24 hours of placing the order. | \n
| Completed | \nYour order has left us and is on its way to you. Transit takes 7-14 business days. | \nWatch for the parcel. Email us if you want an update on where it is. | \n
| Cancelled | \nThe order was cancelled, by you within the 24-hour window or because payment did not go through. | \nIf you did not expect this, email us with your order number. | \n
| Refunded | \nWe have issued a refund for all or part of the order to the original payment method. | \nAllow time for your bank or payment provider to show it. Email us if you have questions. | \n
| Failed | \nPayment was declined or did not complete. | \nTry checkout again or use another payment option shown at checkout. | \n
Statuses move at key steps, not every hour. An order can show Processing for the full 1-3 business days while it is being printed and packed. That is normal. Once it shows Completed, the parcel is in transit and the status will not change again until any return or refund.
\nEvery order goes through two stages: processing and transit. Add them together to see when to expect your parcel. Business days are Monday to Friday, not counting public holidays.
\n| Destination | \nProcessing | \nTransit | \nShipping cost | \n
|---|---|---|---|
| United States | \n1-3 business days | \n7-14 business days | \nFree | \n
| Canada | \n1-3 business days | \n7-14 business days | \nFree | \n
| Australia | \n1-3 business days | \n7-14 business days | \nFree | \n
| New Zealand | \n1-3 business days | \n7-14 business days | \nFree | \n
A parcel heading to Perth in Australia or Christchurch in New Zealand can take the full 14 business days in transit. Add up to 3 business days of processing and a weekend or two, and you could be looking at a little over three calendar weeks from checkout to your door. If your season opener is close, order early and plan for the full range rather than the fastest case.
\nA Sunday-league squad in Toronto ordering Custom Name & Number Soccer Jerseys and Rec League Soccer Socks for the club secretary’s address follows the same timeline: 1-3 business days processing, then 7-14 business days in transit. Import duties or taxes on orders to Canada, Australia and New Zealand depend on the destination country; we do not collect them at checkout. If you have a question about this before ordering, contact us and we will help.
\nFor the full shipping picture, read our shipping and delivery page.
\nMost orders arrive inside the timeline above. Sometimes a parcel takes longer, for example around holidays or because of weather. Here is how to handle it calmly.
\nCount the business days since your order changed to Completed, not since you placed it. Processing time comes first and does not count toward transit. If you are still inside 14 business days of transit, your parcel is most likely on its way.
\nOpen the order in My Account or with the lookup and check the shipping address. A missing apartment number, suite or unit number is the most common reason a parcel struggles to reach its destination. If the address is wrong, email us right away.
\nIf your parcel has passed the full transit window, email support@jerzon.shop with your order number and the shipping address. Contact us and we will help: we will look into where the parcel is and talk through the options with you. We reply within 24 hours on business days.
\nCheck with neighbours, your building’s mail room or front desk, and anyone else at the address. Look around porches and side doors. If it still does not turn up, email us with your order number and we will help you work through it.
\nTeam orders bring their own questions. Here is how they work when it comes to checking status.
\nWhen a captain orders for the whole team, each player is a separate cart line on one order. The status applies to the order as a whole, so all lines move from Processing to Completed together in most cases. Open the order to confirm every player’s size, name and number are what you expect.
\nEach order ships to one address. A softball coach who orders Two-Button Baseball Jerseys for the roster to her home and a Bench Warm-Up Hoodie for herself to her office places two separate orders, and each one has its own order number and status. Track them separately.
\nThe easiest way to keep players informed is to share the status from My Account in your team chat. Avoid sharing screenshots that include your billing details or full address. Share the status and the expected window only.
\nIf you spot a problem while the order shows Processing, act fast. You have 24 hours from placing the order to change or cancel it.
\nSay you typed “KOWALSKY” when the player spells it “KOWALSKI” in the Name on back field. We do not send a proof; we print exactly what is typed. If you catch it within 24 hours, email us with the order number, the line and the correct spelling, and we will fix it. After that, the item may already be printed.
\nThe same 24-hour window applies to a different size, a different number (0-99) or a different lettering colour. After that, use the 60-day return route once the item arrives. See our cancel or change an order page for the full steps, and our returns and exchanges policy for returns.
\nOpen the parcel and check every item against your order. Count the jerseys, check names and numbers, and try on a few sizes. Doing this on the day it arrives makes any follow-up easier.
\nIf an item is damaged, defective, or is not what you ordered, email us with your order number and a short description. A photo helps. Contact us and we will help sort it out. Photos customers email us are deleted 30 days after delivery.
\nYou have 60 days to return items, including personalised ones. We pay the return postage with a free return label and there is no restocking fee. We refund within 7 days of receiving the return, to the original payment method. Store credit is available on request and never expires. Read the money side on our refund policy.
\nNo, the status belongs to the whole order. Every cart line on that order moves together, so one check covers the full roster. If you placed several orders, check each order number on its own.
\nYes, if you share the order number and the billing email with them they can use the lookup on this page. Many captains prefer to keep that private and post the status in the team chat instead.
\nIt shows the status, not a fixed date. Use the timeline above to work out your window: up to 3 business days of processing, then 7-14 business days in transit. Plan your first game day around the end of that window, not the start.
\nEmail us within 24 hours with both order numbers and tell us which one to cancel. We will cancel it and refund within 7 days to the original payment method.
\nWe handle everything by email so there is always a written record. Send your message to support@jerzon.shop with your order number in the subject line, the name used at checkout, and your question. We reply within 24 hours on business days. You can also use our submit a ticket page, which has ready-made subjects for common requests, or visit the help center and contact us page.
\nNever send card numbers, passwords or one-time codes by email. We will never ask for them. Your order number and checkout email are all we need to find your order.
\nJerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US.
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