{"page":{"id":639,"title":"Help Center","handle":"help-center","url":"https://jerzon.shop/help-center/","body_html":"

Last updated:

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Your Playbook at a Glance

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Start Here: Find Your Topic

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Line change. Whatever stopped you mid-order, this page sends you to the right answer fast. Each section below covers one topic with a short summary and the pages that hold the full detail. If you already know what you need, the table gets you there in one click.

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Help topics and where the full answer lives
TopicTypical questionGo to
OrdersHow do I personalise and check my order?Order Tracking, Cancel or Change
ShippingWhere do you ship and how long does it take?Shipping & Delivery
ReturnsHow do I send a jersey back?Returns & Exchanges
RefundsWhen does my money come back?Refund Policy
PaymentsWhich methods can I use?Payment Methods
Products and sizingWhich size fits over pads?Size Guide, FAQs
Account and privacyHow is my data used?My Account, Privacy Policy
LegalWhat are the store terms and design rules?Terms of Service, IP Policy, DMCA
ContactI still need a person.Contact Us, Submit a Ticket
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Orders and Personalisation

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Four products carry personalisation: the Custom Name & Number Hockey, Football, Baseball and Soccer Jerseys, all in the Custom Name & Number collection. You type a name on back (up to 12 characters, printed in capitals), a number from 0 to 99 and a lettering colour of White, Hi-Vis Yellow or Black. The live preview with its Front/Back toggle is your proof, because no separate proof or mockup is sent: we print exactly what you type.

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Building a roster order

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Use one cart line per player. Collect each player’s spelling, number and size first, then add them one by one. Optional add-ons are charged only when ticked: sleeve numbers on the hockey jersey cost $5, a small chest number on the football or soccer jersey costs $3. Decide add-ons as a team so the bench matches.

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Fixing a mistake

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You have 24 hours from placing the order to cancel or change it. That covers names, numbers, sizes, colourways, lettering colours and the shipping address. A captain who notices KOWALSKY should read KOWALSKI emails us inside that window and we fix it before print. Full steps are on Cancel or Change an Order. A confirmed cancellation is refunded to the original payment method within 7 days.

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Checking order status

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Sign in to My Account or use Order Tracking with your order number and email. Want an update? Email us and we check for you.

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Shipping and Delivery

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We ship from the USA to four countries: the United States, Canada, Australia and New Zealand. Shipping is free on every order, with no minimum. Processing takes 1-3 business days, then transit takes 7-14 business days. Count business days, not calendar days, when planning around a season opener.

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Planning around distance

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A parcel to Perth or Christchurch can use the full 14 business days in transit. A squad in Toronto ordering soccer jerseys and Rec League Soccer Socks to the club secretary should allow the same window. Each order ships to one address, so a coach who wants roster jerseys at the field and a hoodie at home places two orders.

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Duties, taxes and late parcels

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For Canada, Australia and New Zealand, any import duties or taxes depend on the destination country; contact us and we will help you understand what may apply. We do not collect sales tax. If your parcel seems late after the full processing and transit time, email us with your order number and we will look into it. Read Shipping & Delivery for everything else.

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Returns and Exchanges

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You have 60 days to return an item. Change of mind is fine, and we pay the return postage with a free return label. Personalised items are included and there is no restocking fee.

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How a return works

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  1. Email support@jerzon.shop with your order number and the items you are returning.
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  2. Tell us whether you want a refund or store credit.
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  3. We send your free return label by email.
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  4. Pack the items and send them back using that label.
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  5. Once we receive them, your refund is issued within 7 days.
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Example: a captain orders the Lace-Up Collar Hockey Jersey in one colourway, then the team votes for another. That is a change-of-mind return, covered within 60 days. For a different size or colourway, return the original and place a new order. Full details: Returns & Exchanges.

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If something arrived wrong

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Email us with the order number and clear photos of the item and its lettering as soon as you notice, and we will help you sort it out. Photos you send are deleted 30 days after delivery.

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Refunds and Store Credit

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Refunds go back to the original payment method within 7 days of receiving your return. Cancellations confirmed inside the 24-hour window are refunded the same way. If you prefer, ask for store credit instead; it never expires, which suits teams that reorder every season. Your bank or payment provider may take its own time to show the money on your statement after we issue it. Read the Refund Policy for the full rules.

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Key time limits across the order journey
StageTimeWhat it covers
Change or cancel24 hours from orderingNames, numbers, sizes, colours, address, full or partial cancellation
Processing1-3 business daysPreparing your order before it ships
Transit7-14 business daysUS, Canada, Australia and New Zealand
Return window60 daysChange of mind and personalised items, free return label
Refund7 days from receiving the returnBack to the original payment method
Support reply24 hours on business daysEvery email to support
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Payments and Pricing

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The payment methods shown at checkout are the ones available for your order. We never ask for card details by email. Size pricing is simple: S to XL at base price, 2XL and 3XL $2 more, 4XL and 5XL $4 more. Add-ons are shown before you add to cart and charged only when ticked. We do not collect sales tax, and there are no team or bulk discounts; every jersey costs the same for one player or a full roster. More on Payment Methods and in our Terms of Service.

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Products and Sizing

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Every adult apparel item runs from S to 5XL. Socks come in length sizes: Junior, Intermediate and Senior for the Striped Hockey Socks, Junior and Senior for the Rec League Soccer Socks.

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Fit by sport

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We do not publish a numeric chart. The Size Guide shows you how to measure a shirt you already own and compare. Lettering is printed, not stitched or embroidered. For fabric or care details not shown on a product page, email us before ordering.

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Design rules

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We print original designs plus your own name and number. We cannot print team names, league marks, logos or trademarks, or real player names. See the Intellectual Property Policy, and use the DMCA page for copyright notices.

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Account and Privacy

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My Account keeps your order history and status in one place, useful for captains who reorder every season. We use your details to process and deliver orders and to answer your messages. Customer photos sent by email are deleted 30 days after delivery. The Privacy Policy explains what we collect and how to ask for a copy or deletion of your data.

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Captain’s Checklist Before You Pay

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Most help requests we receive could have been avoided with one minute of checking at the cart. Run through this list before every team checkout.

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  1. Count the lines. The number of cart lines should equal the number of players. A 14-player roster means 14 lines, not one line with a quantity of 14.
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  2. Read every name aloud. Names print in capitals exactly as typed. Double letters, silent letters and hyphens are the usual culprits.
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  3. Check the numbers. 0 and 00 are different, and two players should not share a number unless your team wants that.
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  4. Confirm the sizes. Remember hockey runs wide over pads and soccer runs closer to the body. Note any 2XL to 5XL lines, since they carry the $2 or $4 size difference.
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  5. Match the lettering colour. White, Hi-Vis Yellow or Black should be the same on every line if you want a uniform bench.
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  6. Check the add-ons. Sleeve numbers on hockey or a small chest number on football and soccer should be ticked on every line or none.
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  7. Check the address. One order goes to one address. Make sure it is the address where someone can receive the parcel.
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  8. Screenshot the cart. Share it in the team chat and ask each player to confirm their line before you pay.
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Spot a problem after paying? You still have 24 hours from placing the order to email us and fix it.

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Which Page Do I Need? Real Situations

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“Our flag football team needs two practice colours.”

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Look at the Scrimmage Football Jersey in white and black; it lets you split sides at practice without bibs. Both sit in the Football Jerseys collection.

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“Our goalie wants something different.”

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The Long-Sleeve Goalkeeper Jersey in the Soccer Jerseys collection sets the keeper apart from the outfield players.

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“A player ordered 5XL and the price is higher.”

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That is expected. 4XL and 5XL cost $4 more than the base price, and 2XL and 3XL cost $2 more. The difference shows on the product page before you add to cart.

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“Someone wants a pro player’s name on the back.”

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We cannot print it. Real player, team and league names are not accepted. The player can use their own name instead.

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Quick Answers

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Do you send a proof?

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No. We print exactly what you type, so check the live preview carefully.

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Is shipping free?

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Yes, on every order to the US, Canada, Australia and New Zealand.

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Can I return a personalised jersey?

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Yes, within 60 days with a free return label.

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How fast is a refund?

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Within 7 days of receiving your return, to the original payment method.

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Can I change a size after ordering?

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Yes, if you email us within 24 hours of placing the order.

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Still Stuck? Call a Timeout

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Email support@jerzon.shop with your order number and the cart line you mean, and we reply within 24 hours on business days. Prefer a form? Use Submit a Ticket. More ways to reach us are on Contact Us, and the About Us page explains how the store works. You can also browse every page from the sitemap or head back to the shop. Jerzon, 1735 East Carson Street Ste 226, Pittsburgh, PA 15203, US.

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